Claims Process

Understand every step from first call to settlement before you ever need it.

Step by step

The five stages of a claim.

Every claim follows the same clear path. We keep you informed at every stage you never have to wonder what's happening.

Step 1

Notification within 48 hours

Contact us as soon as reasonably possible. For most policies, claims must be notified within 48 hours of the incident. Emergency services (police, ambulance, fire brigade) should always be called first where applicable. We log the claim, confirm your cover, and send you a checklist of what we'll need.

Step 2

Documentation we collect what the insurer needs

We guide you through the exact paperwork required: photographs, invoices, police report numbers, medical reports, proof of ownership. No guesswork, no back-and-forth emails we tell you exactly what's needed and help you prepare it.

Step 3

Assessment independent and thorough

For most claims, an independent loss adjuster or assessor is appointed by the insurer. Where needed, we attend with you or on your behalf. We review their assessment to make sure nothing has been overlooked or undervalued.

Step 4

Offer we review before you accept

The insurer makes a settlement offer. Before you accept, we check it line by line against your policy wording to confirm every eligible item has been accounted for. If we believe the offer is short, we challenge it on your behalf.

Step 5

Settlement payment and closure

Once accepted, the insurer pays directly to your nominated bank account. We confirm payment, follow up if there are delays, and keep a copy of everything for your records. If you need any documentation later, we have it.

Our commitment

What we do for you at every stage.

Single point of contact

One claims advisor stays with you from notification to settlement. You don't explain your situation twice.

48-hour acknowledgement

We acknowledge every claim within 48 hours and give you a realistic timeline for what happens next.

Advocacy, not pass-through

We don't just forward your claim we argue for it. Insurers know we don't let things slide.

Keep your documents. Photographs, receipts, repair invoices, medical reports and any correspondence should be retained until the claim is fully settled sometimes longer. If in doubt, keep it.

Prefer not to use the online form? You can also notify a claim by calling +357 PA SCH ALI, emailing claims@paschali-insurance.com.cy, or by visiting our office in Sotira during normal working hours.

Ready to notify a claim?

Use the online form or call us directly.

Report a Claim